CANCELLATION + NO SHOWS
In the busy world we live in, sometimes appointments are forgotten.
Your Stylist's time is very valuable, as is yours. Your Stylist will be at the Salon waiting for you, and they do need to be compensated if you do not arrive for your appointment. All new sets require either a £30 deposit or full payment at the time of booking via Paypal or card payment (Stripe).
No-shows or cancellations/reschedules within 4hrs will be charged at 100% of the booking amount. There is a £30 fee for any cancellation, change or reschedule within 24hrs.
Please arrive with clean/makeup free eyes and lashes. Extra time spent cleaning your lashes will mean less time lashing. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service
In busy periods like Summer or Christmas there may be a 2-week wait for new appointments. We advise to book in advance and to book your next infill at the end of your appointments.
Lashes less than 40% left of the initial set will be charged as a new set. Infills are offered on a case-by-case basis at the discretion of the lash artist depending on lash growth cycle, number of natural lashes and aftercare/retention.
Lash extensions are not suitable for those with very oily skin or extremely curly lashes (e.g. from a bad LVL/lash lift treatment).
We strongly recommend against booking a treatment if you are pregnant due to increased pressure on main arteries from lying on your back for long periods of time. Please provide a doctor's note with approval if you still wish to undertake the treatment.
If you have had eyelash extensions from another salon and have experienced an allergic reaction previously, this treatment is highly not recommended and non-refundable in event of repeat allergy. Please book a patch test at least 24hrs prior to treatment.
OTHER ARTISTS' WORK
To guarantee consistency and quality of the final set we do not offer infills on work done by another lash artist. Please book a removal and new set.
AFTER HOURS APPOINTMENTS
Certain circumstances and seasons may leave you in a panic to squeeze in a last minute lash appointment that is outside of our normal business hours. After hours appointments may be available on a case by case basis for an additional £30 fee. Please contact us directly to schedule your after hours appointment.
You are paying for artist time, product and other expenses used to provide you with a service. No refunds will be given for services rendered. If you are unhappy with a service, you may contact us within 72 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done so with a complimentary 30 minute express touch up if it is at the fault of application or product. Any concerns addressed after 72 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.